Refund and Returns Policy

Fibax Pharma – Your Health, Our Responsibility

At Fibax Pharma, we prioritize your satisfaction and trust. We take every measure to ensure that our healthcare and wellness products reach you in perfect condition. However, if you are not completely satisfied with your purchase, we’re here to help.

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🔁 Return Policy

Due to the nature of pharmaceutical and healthcare products, we accept returns only under the following conditions:

You can request a return or replacement if:

• You received the wrong product (different from what you ordered).
• The product is damaged, leaked, or defective upon delivery.
• The product has expired at the time of delivery.

Note: Products that have been opened, used, or tampered with after delivery cannot be returned due to safety and hygiene concerns.

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📦 Return Process

1. Initiate a Return:
   Contact our customer support within 48 hours of delivery at
   📧 fibaxpharma@gmail.com or 📞 +91-9056344458 with your order number, product details, and reason for return.
2. Verification:
   Our support team will review your request and may ask for supporting photos or videos of the damaged/incorrect item.
3. Pickup or Drop-off:
   Once approved, we will arrange a reverse pickup or guide you on how to send the product back to our warehouse.
4. Replacement or Refund:
   • A replacement will be shipped once the returned product is received and inspected.
   • If replacement is not possible, a refund will be issued to your original payment method within 7–10 business days.

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💰 Refund Policy

Refunds are issued in the following cases:

• Product returned and verified as damaged, incorrect, or expired.
• Order canceled before dispatch.
• Product out of stock after purchase.

Refund Timelines:
Refunds will be processed within 7–10 business days after the product is received and inspected. Refund timelines may vary based on your payment method and bank policies.

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🚫 Non-Returnable / Non-Refundable Items

For safety and hygiene reasons, the following items cannot be returned or refunded:

• Opened or used products
• Products without original packaging or invoice
• Temperature-sensitive items (like syrups, ointments, or capsules) unless damaged on delivery
• Products purchased under special discounts or promotional offers

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🕒 Order Cancellation

• You may cancel your order before it is shipped for a full refund.
• Once shipped, orders cannot be canceled but may be eligible for return if damaged or incorrect.

To cancel your order, contact us immediately at 📧 fibaxpharma@gmail.com with your order number.

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📞 Contact Us

For any queries about returns, refunds, or cancellations, please reach out to:

Fibax Pharma – Customer Support
📧 Email: fibaxpharma@gmail.com
📱 Phone: +91-9056344458
🕒 Working Hours: Monday – Saturday, 11:00 AM – 6:00 PM